Community Forum

Logging into Xfinity Router

Highlighted
New Poster

Logging into Xfinity Router

I am unable to log into my home Comcast router. The user name and password I recorded does not work. How can I resolve this issue? Do I need to reset the router to factory standards and then rebuild the work that was done in the router? Is there a way to retrieve my user name and password?

 

I have a Sonicwall router behind the Xfinity Router which I use for VPN access. I have created a DMZ and excluded that IP from the available IP addresses. I have also changed the sub net from 0 to 99 (10.0.99.XXX). This worked for about 2 week then suddenly stopped. I need to access the Xfinity Router to troubleshoot. But I can't log in.

 

I have contacted support but they just told me to use the xFi app and that is of no use for my issue.

 

Any advice would be greatly appreciated.

 

Thanks,

pat

Highlighted
Silver Problem Solver

Re: Logging into Xfinity Router

This is what I do:

https://forums.xfinity.com/t5/Internet/ANSWERED-How-do-I-log-into-my-Xfinity-provided-Modem/ta-p/302...


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
New Poster

Re: Logging into Xfinity Router

Thank you. I will do a  Factory reset. This will loose my settings but I will just redo them as they were not extensive. 

pat