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Lan ports not working on router

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New Poster

Lan ports not working on router

my internet router shut off and and when it restarted. all lan ethernet ports stopped working but my wifi connection still works fine. i've tried trouble shooting with multiple devices and ive tried different lan cables and still nothing. Ive contacted 3 different agents and still nothing.
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Expert

Re: Lan ports not working on router

Have you first tried power-cycling / re-starting the device ? No joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.



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New Poster

Re: Lan ports not working on router

I factory reset it twice and still nothing
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Expert

Re: Lan ports not working on router

Sorry that didn't work. We've been seeing many posts about this issue here lately ! It may be a firmware glitch. I can only suggest that you try having it swapped out for a different make / model number gateway. Good luck !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!