Frequent Visitor
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7 Messages
Just upgraded to 600 only testing at 300, need help
I have an Arris sb8200 and a brand new cat7 cable directly from modem to computer. I just upgraded to 600 yesterday from 300. Im hoping someone can "flick the switch" to turn on my 600 speed, hoping its that easy.....
SamAllison
Frequent Visitor
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7 Messages
5 years ago
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EG
Expert
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111.8K Messages
5 years ago
Have you power-cycled the 8200 lately ?
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EG
Expert
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111.8K Messages
5 years ago
Try calling 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem. Good luck !
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mehrbod1982
Visitor
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3 Messages
4 years ago
I have exactly the same issue. I upgraded my plan from 75 to 200 with no speed change.
The. Comcast came to my house and said they reprovisioned my modem. And it gave me 240mbps!.
But as soon as modem got restarted my speed went back to 75!!!
They say the bootfile is correct now but my modem should be changed@!!!
I bought this motorola comcast compatiblr modem..
Im sure there is a comcast issue with wring bootfile...
Any advice??
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EG
Expert
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111.8K Messages
4 years ago
Year old dead thread closed.
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