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Just moved to a new apartment, getting a ton of packet loss!

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Just moved to a new apartment, getting a ton of packet loss!

I just moved to a unit within the same apartment I was living in. I was paying for a 100mbps plan and during the transfer i upgraded to a 200 mbps plan. Ever since i came here i am experiencing weird stability issues. Speeds are always fluctuating.  I tried to play an FPS game online yesterday and i saw a lot of lag. When testing what was happening i see that there is a crazy amount of packet loss. Heres what i have 

Modem : TP-LINK TC-7620

Router: Orbi RBK50 

 

But for all the results i post below i didnt use the router. Just ran a wire from the modem to my computer 

Downstream_Direct_Cable_to_Modem_09-25.PNG

Upstream_Direct_Cable_to_Modem_09-25.PNG

C:\Users\Pradep>ping -t www.comcast.net

Pinging e7010.dscg.akamaiedge.net [2600:1401:2000:188::1b62] with 32 bytes of data:
Reply from 2600:1401:2000:188::1b62: time=8ms
Reply from 2600:1401:2000:188::1b62: time=8ms
Reply from 2600:1401:2000:188::1b62: time=8ms
Request timed out.
Reply from 2600:1401:2000:188::1b62: time=8ms
Reply from 2600:1401:2000:188::1b62: time=7ms
Reply from 2600:1401:2000:188::1b62: time=9ms
Reply from 2600:1401:2000:188::1b62: time=7ms
Reply from 2600:1401:2000:188::1b62: time=7ms
Reply from 2600:1401:2000:188::1b62: time=12ms
Reply from 2600:1401:2000:188::1b62: time=8ms
Reply from 2600:1401:2000:188::1b62: time=7ms
Reply from 2600:1401:2000:188::1b62: time=7ms
Reply from 2600:1401:2000:188::1b62: time=7ms
Reply from 2600:1401:2000:188::1b62: time=6ms
Reply from 2600:1401:2000:188::1b62: time=8ms
Reply from 2600:1401:2000:188::1b62: time=7ms
Reply from 2600:1401:2000:188::1b62: time=7ms
Reply from 2600:1401:2000:188::1b62: time=8ms
Reply from 2600:1401:2000:188::1b62: time=8ms
Reply from 2600:1401:2000:188::1b62: time=27ms
Reply from 2600:1401:2000:188::1b62: time=8ms
Reply from 2600:1401:2000:188::1b62: time=7ms
Reply from 2600:1401:2000:188::1b62: time=8ms
Reply from 2600:1401:2000:188::1b62: time=7ms
Reply from 2600:1401:2000:188::1b62: time=7ms
Reply from 2600:1401:2000:188::1b62: time=6ms
Reply from 2600:1401:2000:188::1b62: time=9ms
Reply from 2600:1401:2000:188::1b62: time=9ms
Reply from 2600:1401:2000:188::1b62: time=26ms
Request timed out.
Reply from 2600:1401:2000:188::1b62: time=8ms
Reply from 2600:1401:2000:188::1b62: time=7ms
Reply from 2600:1401:2000:188::1b62: time=7ms
Reply from 2600:1401:2000:188::1b62: time=7ms
Reply from 2600:1401:2000:188::1b62: time=8ms
Reply from 2600:1401:2000:188::1b62: time=8ms
Reply from 2600:1401:2000:188::1b62: time=9ms

Ping statistics for 2600:1401:2000:188::1b62:
    Packets: Sent = 38, Received = 36, Lost = 2 (5% loss),
Approximate round trip times in milli-seconds:
    Minimum = 6ms, Maximum = 27ms, Average = 8ms
C:\Users\Pradep>tracert www.comcast.net

Tracing route to e7010.dscg.akamaiedge.net [2600:1401:2000:188::1b62]
over a maximum of 30 hops:

  1     8 ms     9 ms     9 ms  2001:558:6017:75::1
  2     8 ms     7 ms     7 ms  2001:558:202:490::1
  3     8 ms     *        9 ms  2001:558:200:8112::1
  4     8 ms     8 ms     9 ms  2001:559:800c:1900::316
  5     7 ms     7 ms     9 ms  g2600-1401-2000-0188-0000-0000-0000-1b62.deploy.static.akamaitechnologies.com [2600:1401:2000:188::1b62]

Trace complete.

C:\Users\Pradep>tracert www.comcast.net

Tracing route to e7010.dscg.akamaiedge.net [2600:1401:2000:187::1b62]
over a maximum of 30 hops:

  1     7 ms     7 ms     7 ms  2001:558:6017:75::1
  2     7 ms     7 ms     7 ms  2001:558:202:503f::1
  3    26 ms     6 ms     7 ms  2001:558:200:85b::2
  4     *        *        *     Request timed out.
  5     9 ms     9 ms     8 ms  2001:559:800c:1900::316
  6     8 ms     7 ms     7 ms  g2600-1401-2000-0187-0000-0000-0000-1b62.deploy.static.akamaitechnologies.com [2600:1401:2000:187::1b62]

Trace complete.

Please let me know what is happening wrong here. The modem i have now is the same one i had in the previous unit (within the same building) and I had no issues with it before. 

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New Poster

Re: Just moved to a new apartment, getting a ton of packet loss!

I tested with a new coax cable running from the wall outlet to the modem. And a new ethernet cable between the modem and the PC. I even restarted the modem after leaving it off for like an hour to see if it forces an update. I still see the same issue. Please let me know what else needs to be done.