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Just Upgraded Service and my Internet went from 300mbps to 600mbps, but I see no change on this end

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Just Upgraded Service and my Internet went from 300mbps to 600mbps, but I see no change on this end

Just upgraded my service and my Internet speeds doubled.  However, I have not seen any different when running speed test.  I have a Motorola MT7711 Modem with Gateway.  Any idea?  Checked out my device info and it say's I am provisioned for 600mbps and my modem is compatible?

 

Thanks,

 

Rob

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Expert

Re: Just Upgraded Service and my Internet went from 300mbps to 600mbps, but I see no change on this

Have you tried power-cycling the gateway since you upgraded ? How long has it been ?



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Re: Just Upgraded Service and my Internet went from 300mbps to 600mbps, but I see no change on this

It has been about 3 hours since the upgrade.  I powercycled the gateway about an hour and a half  ago. 

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Expert

Re: Just Upgraded Service and my Internet went from 300mbps to 600mbps, but I see no change on this

Try calling 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem. Good luck !



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Re: Just Upgraded Service and my Internet went from 300mbps to 600mbps, but I see no change on this

Thanks for the tips.  I called ,but did not get the sharpest agent.  She setup for a dispatch, but said she would try to have higher tier support look at.  Figure, I may wait a few hours and try to call again and see if I can get someone with more knowledge.  Not convinced that she pulled modem off and re-added. 

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Unable to get 600mbps at PC

Today, had tech come out.  There is a problem on the line that they need to fix.  However, testing to my ethernet cable, seeing the 600mbps.  However, on desktop computer I can only get 350mbps.  Removed network adapter and re-installed.  No change.  What other items would you check that could be the culprit, since it is something in the pc.  Running Win 10 currently.  

 

Thanks,

 

Rob

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Re: Unable to get 600mbps at PC

Here is screenshot of latest speed test

 

Badlands-95_0-1604019091601.png

 

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Re: Just Upgraded Service and my Internet went from 300mbps to 600mbps, but I see no change on this

Just got latest driver from Realtek for Windows 10 and upgraded.  Still no change.  I can get about 375mbps at most.  All screenshots and tech confirmed I am provisioned for 600mbps.  When he ran test on line got 700mbps from ethernet cable that is connected to the pc in trouble.  Any ideas on other things to check.  I made a few adjustments in Win 10 as well.  But no difference.  I can get over 400mbps if I use my iPhone on the WiFi. 

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Re: Just Upgraded Service and my Internet went from 300mbps to 600mbps, but I see no change on this

Anybody out there have any other ideas to check on my PC?  Been surfing but can't quite find anything that will fix the issue.

 

Thanks