In this thread (link here) @ComcastJesse said to post in this forum "if you have individual concerns about your account's data usage and are in need of employee assistance, please author a new post here... so our team can better assist your individual needs"
We are two senior citizens who are set in our ways and have our same boring rituals every day. Our data usage for the last six months of 2020 ranged from 285-378, averaging 337GB/month (11.2/day).
Suddenly our usage for January 2021 is 878 with still a week to go in the month, or 36.6/day -- more than 3 times our previous six months' usage. As we have not become obsessive gamers, we're not suddenly separately and simultaneously started watching Netflix all day, and we haven't adopted a house full of teenagers, something is apparently VERY wrong on Comcast's end.
On 12/31/20, we had a Comcast tech out because of some problems we were having and he corrected a number of issues that he found, so as of the start of the month there were no apparent issues with our service and our usage has not changed at all since then.
Since you provide no way for us to get a daily log of usage in order to facilitate finding out what might be happening, and since our actual daily patterns of use has not changed, either something has gone very wrong with your service or something is very wrong with your metering.
I would like to hear from Comcast as soon as possible to find out how this problem will be resolved, and what we can do to help facilitate that.
Thank you to all who might help us get this taken care of!
Do you mean something like this?
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