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Jan 2021 usage 3x that of any month in the past year

Rmpondite
Frequent Visitor

Jan 2021 usage 3x that of any month in the past year

In this thread (link here)  @ComcastJesse  said to post in this forum "if you have individual concerns about your account's data usage and are in need of employee assistance, please author a new post here... so our team can better assist your individual needs"

 

We are two senior citizens who are set in our ways and have our same boring rituals every day. Our data usage for the last six months of 2020 ranged from 285-378, averaging 337GB/month (11.2/day).

 

Suddenly our usage for January 2021 is 878 with still a week to go in the month, or 36.6/day -- more than 3 times our previous six months' usage. As we have not become obsessive gamers, we're not suddenly separately and simultaneously started watching Netflix all day, and we haven't adopted a house full of teenagers, something is apparently VERY wrong on Comcast's end.

 

On 12/31/20, we had a Comcast tech out because of some problems we were having and he corrected a number of issues that he found, so as of the start of the month there were no apparent issues with our service and our usage has not changed at all since then.

 

Since you provide no way for us to get a daily log of usage in order to facilitate finding out what might be happening, and since our actual daily patterns of use has not changed, either something has gone very wrong with your service or something is very wrong with your metering.

 

I would like to hear from Comcast as soon as possible to find out how this problem will be resolved, and what we can do to help facilitate that.

 

Tagging some other administrators in case that helps us to get this to the right person even sooner: @ComcastAdmin  @ComcastJK @ComcastWill

 

Thank you to all who might help us get this taken care of!

cslepage
Frequent Visitor

Re: Jan 2021 usage 3x that of any month in the past year

Do you mean something like this? 

 

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Nicole1972
New Poster

Re: Jan 2021 usage 3x that of any month in the past year

I live alone and in the past 6 months my data usage history has gradually increased. Since it only goes back 6 months there's no way of seeing back to last year possibly further back. I'm disabled and nothing in my household has changed in the past year. I do watch Netflix and other streaming apps but I find it hard to imagine I could possibly go over the data cap. I received an email stated I'd reached 75% after watching under 2 more hours on hulu I'm now at 90%. I listen to audiobooks majority of the time. I do use my wifi to download these audiobooks but on average my phone states I use 150gb of wifi data monthly. I read the Comcast statement very few customers ever exceed this limit. Theres 5 days left this calander month. Although I won't be charged yet I have absolutely no doubt I will exceed this limit. I even changed my habits when I found out about the new limit and I'd reached 50% one week ago. In the past I put on the TV to sleep to streaming a series. I stopped this and changed the settings on my roku to ask if I was still watching every 4 hours. I have HD capable tv's but not 4k. The only other thing I use is my phone for shopping and checking emails. If I went over can you imagine what the bill will be for a family of four or more playing games, virtual classroom, video streaming and working from home. I already pay $70 monthly with the new $5 charge for streaming services. I cannot and should not have to add an additional $30 monthly for unlimited. I also have my phone service through Xfinity so I'm unable to switch providers without paying a large penalty monthly to keep my phone service without their internet. Everyone is going to pay for those now forced to use more internet due to the covid pandemic.
cslepage
Frequent Visitor

Re: Jan 2021 usage 3x that of any month in the past year

It's not impossible the streaming TV services are using a lot of bandwidth each month.  When I look at my usage, I expect my son's gaming to be the bandwidth hog, but really it is my living room TV.