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Issues with hops 96.120.65.65 and 68.85.160.41

BrindleFly
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Issues with hops 96.120.65.65 and 68.85.160.41

I have been an Xfinity customer for three years. Since switching to working from home, I have been struggling with the quality of my internet connection. I will periodically experience slow downs, lags and drops in applications I use that require continuous connectivity - e.g. video chat. Unfortunately this connection quality is impacting my ability to do my job remotely. In analyzing the issue I was able to isolate the issue to periodic high latency and packet loss to two hops inside Comcast: 96.120.65.65 and 68.85.160.41. Since all my network traffic transits from my network through these two hops before getting to the internet, it degrades all my connectivity. In previous experience with Comcast in a business setting, this seems likely to be a capacity issue inside Comcast. Can anyone help me?