Issues after upgrade to xfinity advanced modem.

[bhawk77]

Ever since upgrading my modem I get periods were I am unable to reach the internet from wired and wireless devices for about 5-10 minutes at a time. Seems to be when we have more than 1 device using the internet at that time. Anyone else run into this upgrading from the standard modem? One thing I did notice is the new modem seems to get pretty warm.

Thanks,
Dan

[Gmarthe]

Hoping for an answer for this as well. No issues with my WiFi until they sent me anew modem.

[RobertWy]

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@bhawk77 wrote:
Ever since upgrading my modem I get periods were I am unable to reach the internet from wired and wireless devices for about 5-10 minutes at a time. Seems to be when we have more than 1 device using the internet at that time. Anyone else run into this upgrading from the standard modem? One thing I did notice is the new modem seems to get pretty warm.

Thanks,
Dan

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If it is an XB6, replace it.

[bhawk77]

That seems to be the sentiment, thanks.