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Issues after upgrade to xfinity advanced modem.

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Regular Visitor

Issues after upgrade to xfinity advanced modem.

Ever since upgrading my modem I get periods were I am unable to reach the internet from wired and wireless devices for about 5-10 minutes at a time. Seems to be when we have more than 1 device using the internet at that time. Anyone else run into this upgrading from the standard modem? One thing I did notice is the new modem seems to get pretty warm.

Thanks,
Dan
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New Poster

Re: Issues after upgrade to xfinity advanced modem.

Hoping for an answer for this as well. No issues with my WiFi until they sent me anew modem.
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Silver Problem Solver

Re: Issues after upgrade to xfinity advanced modem.


@bhawk77 wrote:
Ever since upgrading my modem I get periods were I am unable to reach the internet from wired and wireless devices for about 5-10 minutes at a time. Seems to be when we have more than 1 device using the internet at that time. Anyone else run into this upgrading from the standard modem? One thing I did notice is the new modem seems to get pretty warm.

Thanks,
Dan

If it is an XB6, replace it.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: Issues after upgrade to xfinity advanced modem.

That seems to be the sentiment, thanks.