I already tried to reply to this once, but I don't see my reply here.
My wireless gateway worked allright for 2 weeks, and then I needed to reboot frequently, even a few times a day. And when I tried to contact support by phone, I spent hours on the phone and they messed up my billing. So now, I am ready to put the modem in the trash unless they reply to this.
darkangelic
Gold Problem Solver
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2K Messages
5 years ago
Do you have any specific troubleshooting or technical support issue you need to address?
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EG
Expert
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111.4K Messages
5 years ago
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the it ?
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rkushner
Frequent Visitor
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10 Messages
5 years ago
I already tried to reply to this once, but I don't see my reply here.
My wireless gateway worked allright for 2 weeks, and then I needed to reboot frequently, even a few times a day. And when I tried to contact support by phone, I spent hours on the phone and they messed up my billing. So now, I am ready to put the modem in the trash unless they reply to this.
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rkushner
Frequent Visitor
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10 Messages
5 years ago
I need Comcast support before I can reconnect their wireless gateway, or at least if they want me to send it back.
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