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Is anyone using the xFinity wireless gateway?

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Frequent Visitor

Is anyone using the xFinity wireless gateway?

How well is it working?

 

How much are you paying per month?

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Expert

Re: Is anyone using the xFinity wireless gateway?

Do you have any specific troubleshooting or technical support issue you need to address? 


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Re: Is anyone using the xFinity wireless gateway?

I already tried to reply to this once, but I don't see my reply here.

 

My wireless gateway worked allright for 2 weeks, and then I needed to reboot frequently, even a few times a day. And when I tried to contact support by phone, I spent hours on the phone and they messed up my billing. So now, I am ready to put the modem in the trash unless they reply to this.

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Expert

Re: Is anyone using the xFinity wireless gateway?


@rkushner wrote:

 

My wireless gateway worked allright for 2 weeks, and then I needed to reboot frequently, even a few times a day.


What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the it ?




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Re: Is anyone using the xFinity wireless gateway?

I need Comcast support before I can reconnect their wireless gateway, or at least  if they want me to send it back.