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Internet

Why am I paying 70 bucks for 100 mbps and only get 10 mbps since I got Xfinity?
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Re: Internet


@Konnag wrote:
Why am I paying 70 bucks for 100 mbps and only get 10 mbps since I got Xfinity?

How are you testing your speeds? 

What device(s) are you using?

How are they connected to your service?

Joe V
(not a Comcast employee, just another paying customer)
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Expert

Re: Internet


@Konnag wrote:
Why am I paying 70 bucks for 100 mbps and only get 10 mbps since I got Xfinity?

Is this with a WiFi connection ? If so, for a test, does a computer / device hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.



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