Community Forum

Internet

Jdennis1099
New Poster

Internet

Internet isn’t working. Troubleshooted it, and restarted modem. Customer service isn’t available, and wait in queue online is over 300 people long.

I need WiFi to work.

What am I supposed to do??
EG
Expert

Re: Internet

Is the "Online" indicator light on the modem lit steadily ?



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Jdennis1099
New Poster

Re: Internet

Yes
EG
Expert

Re: Internet

O/k. Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!