Roh123's profile

New Poster

 • 

1 Message

Tuesday, August 4th, 2020 5:00 PM

Closed

Internet wifi/direct connection drop everytime I attempt to download anything

Let me start by saying I pay for 300 and get 350 download and up to 25 upload. When I am connected to the internet surfing the web I am usually fine, streaming videos fine, accessing apps fine, sending messages over wifi fine. DOWNLOADING anything on my pc mainly a game the signal drops within 30 seconds of me pressing download. It comes back after about 2 - 4 minutes. I used to have a problem where it dropped consistantly every hour on its own but that seems to have gone away. Now i am plagued with this anti-download internet. Can someone help or attempt to explain what might be wrong.

 

I already did the following:

1. reset my modem a million times,

2. contact tech via live chat who thought the issue was that my boot file was outdated and they sent a signal to "update it" and acsked me to unplug everything and plug it back,

3. increase my firewall and made sure I have no more than 5 devices plugged/connected to the modem,

4. moved modem location in home,

5. reset a million more times

 

Send help, pls

 

This conversation is no longer open for comments or replies and is no longer visible to community members.

No Responses!
forum icon

New to the Community?

Start Here