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Internet unreliable for week and a half

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Internet unreliable for week and a half

I am unable to get get through to customer service. Cannot run internet test as message I get says it’s only available to customers. I call customer service and there are no people answering or ability to request call back. Service is so unreliable I cannot work from home and resort to using phone hot spot which costs me more money. I don’t want to pay for this lack of internet service that xfinity sold me and extremely dissatisfied with response to making it impossible for me to work from home. I’m using this forum because I can’t get through to anyone else. As soon as this virus thing is over, I’m leaving Comcast and expect any penalties to be waived due to ridiculously poor response to current crisis.
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Expert

Re: Internet unreliable for week and a half

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652s



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

Re: Internet unreliable for week and a half

No. The service is no change. It’s terrible. Comcast oversold next their bandwidth and reliability. I’m becoming extremely frustrated with regular and continual internet failing. I don’t want to pay full price for what Is proving to be a major service failure. And I’m also tired of being told that it was my equipment that was the source of the problems. A replacement to Comcast modem proves this as the service continues to drop almost every hour on the hour. That has me asking more questions, too.
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Expert

Re: Internet unreliable for week and a half

Oakie doakie.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Internet unreliable for week and a half

Okie dokie? Maybe you could expand your response?