Internet timeout traceroute output

[jdesroches]

Ran a traceroute and here is the output. Timeout was shown. How to fix it?

Tracing route to e7010.dscg.akamaiedge.net [2600:1408:24:5af::1b62]
over a maximum of 30 hops:

1 3 ms 2 ms 2 ms 2601:154:c100:ac20:c2c5:22ff:fef6:3cb2
2 14 ms 19 ms 10 ms 2001:558:4083:8f::1
3 10 ms 10 ms 10 ms 2001:558:342:2c6::1
4 13 ms 13 ms 13 ms 2001:558:340:13d::1
5 15 ms * 16 ms be-31441-cs04.ashburn.va.ibone.comcast.net [2001:558:3:207::1]
6 17 ms 22 ms 16 ms be-2404-pe04.ashburn.va.ibone.comcast.net [2001:558:3:163::2]
7 * * * Request timed out.
8 26 ms 18 ms 14 ms g2600-1408-0024-05af-0000-0000-0000-1b62.deploy.static.akamaitechnologies.com [2600:1408:24:5af::1b62]

Trace complete.

[EG]

There's nothing to "fix". That timed out hop is just a backbone router that is deliberately configured to not respond to  / rate limit / deprioritize ICMP packet-based ping probes. The trace has completed to the destination server.

Are you actually experiencing any connectivity problems ?

[jdesroches]

Yes, our connectivity is up and down not stable. It will show a connection but all programs will stop responding and anything streaming such as Zoom, Skype, webinar, etc will drop the connection. Any assistance is greatly appreciated. We have reset the modem, unplugged everything, etc. This happens everyday.

[EG]

O/k  start here;

https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

[jdesroches]

I did see this link related to another post and we have done all of those steps. The traceroute and ping are the last two "to-do" on the troubleshooting guide. We do have occasional above 100ms on the ping right now but that is normal as I understand. When I ran a ping on the weekend, we had several one after another that showed values of 200ms, 300ms, 400ms+ one after another. Unfortunately, there isn't one time of the day or one computer or one application that seems to be causing the issue. We will go from a great download speed of 250 Mbps to 1 Mbps randomly.

Also, we have had Xfinity for three years, and just over the past one to two months this drop connection issue has begun. Holding conference calls/meetings/class lectures, etc become unreliable. What else can be done?