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Internet speeds suddenly slowed or connection dropped altogether.

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Regular Visitor

Internet speeds suddenly slowed or connection dropped altogether.

For the past week or so, our connection seems to have gotten much slower with websites taking longer to load than usual or not loading at all. I've tried power cycling, as the automated message suggests, and disconnecting/reconnecting the cables but nothing changes.

Help?

 

Edit:  I'm trying to attach a screenshot of my router's event log Router Event Log 6-30.jpg

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Expert

Re: Internet speeds suddenly slowed or connection dropped altogether.

Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.

Or copy all of the text of the status page and paste it into the body of your next post here.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: Internet speeds suddenly slowed or connection dropped altogether.

I think the image finally loaded on my original post. Sorry for the delayed response. I'm still having trouble using anything that isn't directly wired in. I'm attaching an updated screenshot of the event log from my modem/router. 

 

https://ibb.co/MBNLdnX

 

Router Event Log 7-3.jpg

Highlighted
Expert

Re: Internet speeds suddenly slowed or connection dropped altogether.

Are you saying that this is only a problem with WiFi devices and that there is no problem with hardwired devices ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!