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Internet speed issues

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Internet speed issues

I just upgrade to gigabit internet from what I believe was blast pro.  I had to upgrade my modem to a docsis 3.1 and chose to buy my own Netgear cm1000.  After getting everything setup using the same router (an AirPort Extreme). I'm experiencing better upload speeds but roughly the same download speeds.  I've tried a factory reset and multiple service calls to no change!904CA5CB-D57C-438F-92A7-13B4DE02F9C4.jpegB8F4F0A3-B844-4C6F-A5ED-C9423688591C.jpegEF16354A-885C-4E26-8401-FF796F01E55D.jpeg

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Re: Internet speed issues

Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.



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Re: Internet speed issues

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Re: Internet speed issues

I'm having same exact issue.

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Expert

Re: Internet speed issues

@flyboy1563 The signal stats are o/k. 

 

For a test, what speeds do you get with a computer hardwired directly to the CM1000 cable modem (no router in the mix) ?



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Re: Internet speed issues


@Samsonib6 wrote:

I'm having same exact issue.


Please create your own new topic here on this board detailing your issue. This is someone else's thread. Thank you.



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Re: Internet speed issues

Unfortunately I don't have anything to direct connect; my main devices are a surface pro and an iPad Pro.  I'm going to try a new router to see if that helps anything.  I just found it odd that I saw no appreciable change when I switched service so I'm going to switch the one variable I can to a more modern WiFi 6 router from my AirPort Extreme .

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Expert

Re: Internet speed issues

Please post back with how it goes. Goodluck !!



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