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Internet speed and router

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New Poster

Internet speed and router

My internet speed tests at 25.2 mbps. It should be 105. My router is 8 years old. Everytime I try to call service the computer resets me. There is no change. I am currently having to teach from home because my school is closed and today I was barely able to communicate with students and access internet. I have been on messenger for nearly an hour and don't know how to get help short of canceling my account so I can actually talk to a live person by going with another company. I have had this account for 8 years and had been happy with it until now, but I don't see any way around this mess because I can't actually get to a real person.

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New Poster

Re: Internet speed and router

Yea I can’t get connected to anyone either. I upgraded my internet and it hasn’t taken effect. I can’t get a real person at all. They are garbage right now
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Expert

Re: Internet speed and router


@kmccrary wrote:

My internet speed tests at 25.2 mbps. It should be 105. My router is 8 years old. Everytime I try to call service the computer resets me. There is no change. I am currently having to teach from home because my school is closed and today I was barely able to communicate with students and access internet. I have been on messenger for nearly an hour and don't know how to get help short of canceling my account so I can actually talk to a live person by going with another company. I have had this account for 8 years and had been happy with it until now, but I don't see any way around this mess because I can't actually get to a real person.


Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 



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