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Internet slow and eratic

Omsoft
New Poster

Internet slow and eratic

I am at my wits end and am so frustrated with the internet service provided by Comcast. I just ordered 600 mbps and am wasting my money.  Service has been erratic for years and now it's worse than ever. Slow connection, constant buffering, connection drops for 10 minutes at a time or connections drops a minute than comes back. I've had to use my data on my phone just to get stable connections to do internet work. I'm a threads hair away from cancelling once and for all.

Kaskinner1
New Poster

Re: Internet slow and eratic

you aren't alone ( I thought it was just me ) : that is exactly why I'm am looking at this site. My wifi/internet service is exactly how you described . I had a "technician " ( ya, right ) here on Thursday who assured me he had fixed everything ( after working for an hour and a half ) . My service today is worse than before he came. I really hate this company.

Omsoft
New Poster

Re: Internet slow and eratic

A technician came to my house a few days ago.  The internet is so bad, its unusable.  Can't even run netflix without buffering constantly.  I hear your pain.

EG
Expert

Re: Internet slow and eratic

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652



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Omsoft
New Poster

Re: Internet slow and eratic

I don't know if your at bot or not....anyway....this has been going on for a long time and your suggested basic fixes have been done many times.  The problem is with the service not with the customer or the customers equipment.

Kaskinner1
New Poster

Re: Internet slow and eratic

yep - I think at this point 4 in-person techs and probably 8 phone "helpers" 

 

it's just bad service

EG
Expert

Re: Internet slow and eratic


@Omsoft wrote:

I don't know if your at bot or not....anyway....this has been going on for a long time and your suggested basic fixes have been done many times.  The problem is with the service not with the customer or the customers equipment.




O/k call 1800comcast a book another tech visit. Throw it right back into their laps. Good luck with it !



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Omsoft
New Poster

Re: Internet slow and eratic

I looked at the video included on the link you sent.  Here is info from my modem. Based on the info in the video there is a problem because I shouldn't have so many "uncorrected". Please advise:

   Downstream Bonded Channels
 

 

 
 

 


  
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
1 Locked QAM256 8 435.0 8.4 41.7 24569121 128396822
2 Locked QAM256 9 441.0 8.2 41.5 364 192
3 Locked QAM256 10 447.0 8.4 41.7 562 155
4 Locked QAM256 11 453.0 8.4 41.6 538 204
5 Locked QAM256 12 459.0 8.4 41.7 433 156
6 Locked QAM256 13 465.0 8.3 41.6 2914 13750
7 Locked QAM256 14 471.0 8.3 41.5 625 686
8 Locked QAM256 15 477.0 8.3 41.5 220 77
9 Locked QAM256 16 483.0 8.0 41.2 263 84
10 Locked QAM256 17 489.0 8.1 41.3 207 138
11 Locked QAM256 18 495.0 8.1 41.4 174 70
12 Locked QAM256 19 501.0 7.9 41.3 172 73
13 Locked QAM256 20 507.0 8.0 37.9 215 69
14 Locked QAM256 21 513.0 7.7 41.1 211 78
15 Locked QAM256 22 519.0 7.8 41.2 380 115
16 Locked QAM256 23 525.0 7.8 41.0 576 95
Total             24576975 128412764
EG
Expert

Re: Internet slow and eratic

Actually, the uncorrected errors are pretty low ( depends on the total *uptime* of the modem since the last re-boot). And they are only on one channel.



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