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Internet services disconnecting every 5-30 seconds, making connecting to any client unavailable

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New Poster

Internet services disconnecting every 5-30 seconds, making connecting to any client unavailable

Hooked up via Ethernet, having getting disconnected every 15-30 seconds with no hardware changes or anything. Internet was completely fine last night, then comes morning all is loose with you guys. I'm not posting signal levels or any of that, it has nothing to do with my side of hardware. You guys at Xfinity are just extremely inconsistent from the looks of all the similar posts on this forum and seem to have no resolution but to have some automated robotic response to tell you to wait, just like all the representatives on your phone that tell you its being 'fixed'. 

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Diamond Problem Solver

Re: Internet services disconnecting every 5-30 seconds, making connecting to any client unavailable

If you want help and not just rant, you need a starting point, a really good starting point is anything to do with modem. Signal levels, log,Etc and throw in your equipment that you’re using too, that always helps. Did you use the myaccount app to see if there is presently maintenance work going on?

I am a Retired Official Comcast Employee
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Expert

Re: Internet services disconnecting every 5-30 seconds, making connecting to any client unavailable

Suit yourself but you are really doing yourself a disservice. Why did you post here ? Many many people have been helped here over the years by posting their info...


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!