Regular Visitor
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3 Messages
Internet service keeps dropping - XB7-T modem and 1 Gig speed
Hello: I have a 1 gig speed service with XB7-T modem. My internet was keep dropping multiple times on a daily basis a few days ago when I had a "black cube" modem. Comcast tech came out and did the tests. He made a comment, "Modem is shooting too much electricity" and replaced the modem. Internet worked great for a day and then same problem starting happeing: it keeps dropping. Called Comcast again and this time they transferred me to "second level" of technician. Apperently this guy did some tests and said, "Everything looks fine but I'm going to have a technician come out and check external/internal cables". Again it worked for 10 hours and then started dropping again. It's 11am and it has already dropped three to four times. Everytime I call Comcasts, they want to "reset" the modem which makes the internet work for a few minutes and then drops again! It is so frustrating as we are working from home. Greatly appreciate if someone can help or guide me in the right direction. Please let me know if you need more information.
EG
Expert
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111.6K Messages
5 years ago
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
Is this a WiFi connection ?
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fortariq
Regular Visitor
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3 Messages
5 years ago
It's both wifi and hard wired connection. I think signal keeps dropping or modem keeps restarting. Below is what I could gathred from the page you suggested. I didn't know where the "modem signal stat" is on the page so couldn't post it. Thanks for your help!!
on about your network connections.
moreLocal IP Network
EDIT
XFINITY Network
VIEW
MoCA
EDIT
Private Wi-Fi Network-RX480
EDIT
Private Wi-Fi Network-
EDIT
Cable Modem
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fortariq
Regular Visitor
•
3 Messages
5 years ago
It's both wifi and hard wired connection. I think signal keeps dropping or modem keeps restarting. Below is what I could gathred from the page you suggested. I didn't know where the "modem signal stat" is on the page so couldn't post it. Thanks for your help!!
on about your network connections.
moreLocal IP Network
EDIT
XFINITY Network
VIEW
MoCA
EDIT
Private Wi-Fi Network-RX480
EDIT
Private Wi-Fi Network-
EDIT
Cable Modem
0