Internet outages 4-5 times a day

[Karianne126]

Myself and two of my neighbors have been losing our internet connection 3-5 times a day for the last two months or so. We cal in and get nothing but a runaround and no answers or solutions. It is very frustrating that when we call the messaging system tells us that no one can help us with outage problems and then hangs up. If we do work our way in to speaking with someone they just tell us it’s an issue with our modem which is ironic because multiple households in our neighborhood are confirming outages at the same time. This is rediculous!

[EG]

Start here;

https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652