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Internet outage

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Internet outage

I keep having issues with the internet for both computer and TV going out off and on all the time.  This has been going on for a few days.  Getting in contact with Comcast is ridiculous.  There is no place to contact anyone.  I hope someone can answer my question.  Do I need a new router?  Do I need service in-home?  Do I need to find a replacement service?

 

This is a really round-about way to get an answer and it is unacceptable to me.  I should not have to hunt down a way to get a solution to my problem.

 

The error message I keep getting is RDK-03033.  It comes up on the TV with a message that says check your connections and make sure everything is plugged in.  This is after the TV and/or computer have been on for a little while.  I'm not running around playing with the plugs.

 

 

 

 

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Expert

Re: Internet outage

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 



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