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Internet outage

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Internet outage

My internet has been out for 4 hours with assignments due tonight.  The xfinity bot just keeps looping me throgh the reset.  I can't get anyone on the phone or on a chat.  It says someone will call me in 652 minutes!  Unacceptable!  Is there any way to reach someone?

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Re: Internet outage

Edited to add that my TV service is working just fine.

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Re: Internet outage

This is happening to me too! My interent connection has been unstable for weeks, and no one will do anything about it. It's been out for an hour so far today. It is impossible to get ahold of anyone. The bots just keep reseting my modem  and not allowing me to speak to anyone. Why are we paying for service that isn't working, especially with subpar customer service. Ugh