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Internet not working

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Internet not working

Hi,

 

I just got the xfinity modem shipped today. The cable connection on the back of the modem is loose. I am not getting internet and think that it could be the physical connection is broken. What should I do?

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Silver Problem Solver

Re: Internet not working

Exchange it for another one.


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Expert

Re: Internet not working


@Ira_Woodward wrote:

Hi,

 

I just got the xfinity modem shipped today. The cable connection on the back of the modem is loose. I am not getting internet and think that it could be the physical connection is broken. What should I do?


Do you mean the female coax jack that is mounted on the modem or the male coax connector that is on the coax cable ?



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