Community Forum
@Ira_Woodward wrote:
Hi,
I just got the xfinity modem shipped today. The cable connection on the back of the modem is loose. I am not getting internet and think that it could be the physical connection is broken. What should I do?
Do you mean the female coax jack that is mounted on the modem or the male coax connector that is on the coax cable ?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
