Skip to main content

    Support

    Offers

Ira_Woodward's profile
Ira_Woodward
1st Topic

New Poster

 • 

1 Message

Monday, April 13th, 2020 3:00 PM

Closed

Internet not working

Hi,

 

I just got the xfinity modem shipped today. The cable connection on the back of the modem is loose. I am not getting internet and think that it could be the physical connection is broken. What should I do?

Question

 • 

Updated 

5 years ago

770

2

0

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

EG

Expert

 • 

111.6K Messages

5 years ago

@Ira_Woodward wrote:

Hi,

 

I just got the xfinity modem shipped today. The cable connection on the back of the modem is loose. I am not getting internet and think that it could be the physical connection is broken. What should I do?

Do you mean the female coax jack that is mounted on the modem or the male coax connector that is on the coax cable ?

0

forum icon

New to the Community?

Start Here