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Internet modem replacement

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New Poster

Internet modem replacement

Monday, we were given at the Xfinity Store a new modem, because our was outdated.  I reviewed your instructions on my phone and did everything instructed.  But when it came to change the COAX cable, our old one is in the wall and can't be removed.  How do I replace the old modem

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Diamond Problem Solver

Re: Internet modem replacement

If there’s nothing wrong with the coax, just use the one that’s there, you don’t HAVE to change it

I am a Retired Official Comcast Employee
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