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Internet lag

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New Poster

Internet lag

I've been a Comcast subscriber for over 2 years, my game has been lagging all this time. I got tricked into a 2 year contract with blast package, supposed to get 300mbps down, up to 20up. I should be able to play my game while streaming live, with multiple devices screaming throughout the house with minimal to no issues with lag, at least that's what I was told. Here I am 6 months into the contract, I have zero devices other than my gaming console hooked up to the internet service, the console is hardwired with an ethernet cable, I am not even using Wi-Fi. I still lag. I've had three different techs over to the house, still lag. Opted to lease your modem, still lag. Purchased a 2nd brand new game console, still lag, returned it. Purchased a 3rd new game console, still lagging, stuck with this one. I've spent countless hours on the phone with Comcast reps who basically ran me around in circles did not solve my problem. This whole thing has been frustrating beyond belief. There is a problem with the infrastructure outside, the last field technician that was here confirmed it. Comcast has not sent anyone, even though he supposedly put in a work order for maintenance.
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Problem Solver

Re: Internet lag


@VeryAngryBird wrote:
I've been a Comcast subscriber for over 2 years, my game has been lagging all this time. I got tricked into a 2 year contract with blast package, supposed to get 300mbps down, up to 20up. I should be able to play my game while streaming live, with multiple devices screaming throughout the house with minimal to no issues with lag, at least that's what I was told. Here I am 6 months into the contract, I have zero devices other than my gaming console hooked up to the internet service, the console is hardwired with an ethernet cable, I am not even using Wi-Fi. I still lag. I've had three different techs over to the house, still lag. Opted to lease your modem, still lag. Purchased a 2nd brand new game console, still lag, returned it. Purchased a 3rd new game console, still lagging, stuck with this one. I've spent countless hours on the phone with Comcast reps who basically ran me around in circles did not solve my problem. This whole thing has been frustrating beyond belief. There is a problem with the infrastructure outside, the last field technician that was here confirmed it. Comcast has not sent anyone, even though he supposedly put in a work order for maintenance.

I'd guess that with so many out of work due to the pandemic, there is a lot more internet traffic these days and nights. It might be just a temporary issue.

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New Poster

Re: Internet lag

No, it's been lagging for over 2 years. With the lockdown, game has become unplayable.<br><br>Comcast will not get another cent from me till this is fixed.<br><br>Worst part is, my complaints have all fallen on deaf ears. No one has been able to help, instead, they run me around in circles, give me innacurate information or blatantly lie.<br><br>I'm unable to reach anyone to cancel the service. <br><br>I was tricked into a 2 year contract 6 months BEFORE lockdown, that was in an effort to improve the terrible performance I'd been getting for nearly 2 years on my old plan.<br><br>I've removed the autopay option from my account, I'll close the bank account if need be. Comcast will need to fix this before they get another cent from me.<br><br>
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New Poster

Re: Internet lag

I can't even find an email address or contact info to submit formal complaint. The entire support system has been configured as an endless loop of confusion, lies and frustration.im paying for premium service, which Comcast is clearly unable to deliver. Instead, I get lies, confusion, anger and frustration. This is wrong, on so many levels.

I have plenty of documented proof, saved video clips of back to back internet speed tests, plus video footage of abnormal game play, clearly plagued w connectivity issues, all dating back well before the lockdown.

I write in the hopes that someone with a shred of decency will finally solve the problem here