Internet keeps saying unstabel

[NJGIES]

I have invested countless hours trying to get help via Chat. Four hours today alone, Finally they were able to name my two bands separate. 

Now connected to 5g getting good speeds 100+ mbps using Zoom i am still getting internet freez and the message my connection is UNSTABLE. WTH this is terrible. 

I am paying for 500 MBPS and for a steady connection what can I do WITHOUT spending another fours hours in CHAT

[strega7]

Is this on wi-fi? My experience with Zoom on wi-fi is that I can get way more or fewer of these depending on where I am sitting, (oddly enough, the worst spot is right near the router) however, if I really want to have a rock-solid zoom (or Skype etc) call, then the way to do it is with a wired connection.