Internet keeps dropping on computer several times ... - Xfinity Help and Support Forums

roypaith · ‎10-02-2019

While browsing or watching live streams our internet drops connection and we get just spinning. We shut off internet and turn it back on and then it works fine again. We had a tech out and he changed the router and the cords. Our download speeds are around 186 and upload speeds around 28. We just bought hybrid mesh wifi pods to put throughout the house, has helped some but still freezing and losing internet. Any suggestions?

EG · ‎10-02-2019

For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

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Internet keeps dropping on computer several times a day. Please help. :-)

Internet keeps dropping on computer several times a day. Please help. :-)

Re: Internet keeps dropping on computer several times a day. Please help. :-)