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Internet keeps dropping every few minutes sometimes even seconds.

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New Poster

Internet keeps dropping every few minutes sometimes even seconds.

For last 3 weeks have been having this issue where our internet keeps dropping every now and then, earlier it used to happen like in 3-4 hours. So we called the support the helped us reset the router and everything hoping everything would work it again started dropping the next morning. So we went ahead and changed the router which is the "Technicolor XB6". Even after getting the new router yesterday the internet started dropping and kept on doing it every few seconds. There's no splitter in my apartment and the cable is connected directly to the router. 

 

I checked the levels and all seemed fine when comparing to the guide available in the forum. There are no uncorrectable error codes at all. I don't know what else to do know. Someone said in one forum that setting the channel for 2.4Ghz to 11 worked well, but it didn't work at all for me. Still dropping. I couldn't even get into my router settings for 2-3 hours, because it kept on disconnecting so much. I have a Gigabit internet plan.

 

https://imgur.com/a/Ki8RMYk Noise level and power levels

 

Capture.PNG 

I hope someone can tell me a possible solution, nothing I have tried has seemed to be working for me.

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Expert

Re: Internet keeps dropping every few minutes sometimes even seconds.

Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.



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New Poster

Re: Internet keeps dropping every few minutes sometimes even seconds.

Done! Hope you can see it now.

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Expert

Re: Internet keeps dropping every few minutes sometimes even seconds.

Are there more downstream channels being shown ? Only 9 through 13 are shown. If so, please post the rest.



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New Poster

Re: Internet keeps dropping every few minutes sometimes even seconds.

If you check the imgur link it now has all the downstream data in it. 


@EG wrote:

Are there more downstream channels being shown ? Only 9 through 13 are being shown. If so, please post the rest.


 

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Expert

Re: Internet keeps dropping every few minutes sometimes even seconds.

The upstream power is fine but the downstream power is a bit on the low / weak side. And it may be intermittently fluctuating lower to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems.

 

Are there any coax cable splitters between the gateway device and the outlet ?




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New Poster

Re: Internet keeps dropping every few minutes sometimes even seconds.


@EG wrote:

The upstream power is fine but the downstream power is a bit on the low / weak side. And it may be intermittently fluctuating lower to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems.

 

Are there any coax cable splitters between the gateway device and the outlet ?



No there are no splitters. It's connected directly to the wire that comes into my house. And it's doing just what you are saying disconnects and spontaneous reboots.

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Expert

Re: Internet keeps dropping every few minutes sometimes even seconds.

Then perhaps it would be best to get a tech out to investigate and correct. Good luck with it and please post back with how things go.



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