Internet keep going out and/or resetting itself

trentlisa_922 · ‎04-23-2020

I just received a new modem and the problem still exists. I keep losing my wifi signal. I will go to the box and sometimes the status light is orange or the internet light is orange and all the others are green. Please help!! I work from home and I need a reliable internet service. I've done all the troubleshooting and still same issues exists.

EG · ‎04-24-2020

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!

Internet keep going out and/or resetting itself

Re: Internet keep going out and/or resetting itself