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Internet keep going out and/or resetting itself

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New Poster

Internet keep going out and/or resetting itself

I just received a new modem and the problem still exists. I keep losing my wifi signal. I will go to the box and sometimes the status light is orange or the internet light is orange and all the others are green. Please help!! I work from home and I need a reliable internet service. I've done all the troubleshooting and still same issues exists.

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Expert

Re: Internet keep going out and/or resetting itself

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?




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