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@OhMyInternet wrote:
Internet keep dropping for few seconds and disconnect all my remote connection to client machine. It is annoying each time I have to reconnect and start work. Imagine internet drops when I am presenting. There are no outstages in my area still internet drops. I thought during day time it might be due to heavy traffic, but it drops during night time too.. Like 2am/4am as well 😞
Technical team need your help.
Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
