Internet issues

[woodl]

If I am paying for a service that is supposed to provide me two bands for my wifi, why should I stay with that service when it won't let me choose which band I want to connect to? When I leave a trash company that I had DSL with for broadband internet and the download speeds are slower than DSL and the connection is spotty at best with constant hangups while serfing, why should I not just cancel and go back? Give me a reason Comcast.

[EG · Accepted solution]

The two WiFi bands have recently been combined into one with the Comcast gateway devices. 

If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

[CCAndrew]

Because, unless you have pods, you can separate the 2 networks. Or use your own networking equipment and have complete control over your network.

[woodl]

Thank you for the replies. I have already found out about their junk programming that traps you into what the equipment thinks is the best signal to use. As far as performance of the service. I just downloaded a 900mb file I needed and averaged maybe 800kb per second. I may as well go back to the junk DSL. Very limited in what I can get here in the sticks, but why pay more for something that is sold as a better service when it is not. Very unhappy with xfinity so far.

[woodl]

Thank you for the link. I searched everywhere for that. Now if they would give me what they promised for download speeds instead of less than 1MB per second. I don't have the GB internet and am glad I'm not paying for that considering they cannot even perform at the lower levels.

[EG]

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@woodl wrote:

Thank you for the link. I searched everywhere for that. 

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Quite welcome ! Good luck !

[woodl]

Thanks. We'll see if it gets any better. If it does not, will have to just go back to DSL to even see 1mbps again.