Internet is slow until I restart my modem..

Zach34 · ‎02-13-2020

Hey I just recently moved into my new house. I had Xfinity internet activated here. First off the service line isn't buried at all... But anyways my internet is slow talking 30mbs down I pay for 300. If I restart my modem router they provided it temporarily performs as it should, then bam back to 30.. I'd like to try everything I can on my side before I have a tech come out here? Any ideas? It's a single line going into the router no splitters just 3 barrels..

EG · ‎02-14-2020

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!

Internet is slow until I restart my modem..

Re: Internet is slow until I restart my modem..