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Internet is dropping for everybody not just me

murphdrag
Frequent Visitor

Internet is dropping for everybody not just me

 anywhere from 1-2 minutes at a time. It's obnoxious! When is this going to be fixed?

EG
Expert

Re: Internet is dropping for everybody not just me

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 

 



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EG
Expert

Re: Internet is dropping for everybody not just me

Inflammatory post removed.

 

Fact. 90% of problems turn out to be in / with customer premises equipment / coax cable hardware, and are not global. Attitude will get you nowhere here. Good luck with it.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
murphdrag
Frequent Visitor

Re: Internet is dropping for everybody not just me

I would love for a technician to come do an inspection but every time I call the support number I get pre recorded messages. Why don't people answer the phones?

murphdrag
Frequent Visitor

Re: Internet is dropping for everybody not just me

attached a pic of a damaged wire outside. can somebody be sent to my address to replace it since nobody will answer the phone?

outside.jpg
murphdrag
Frequent Visitor

Re: Internet is dropping for everybody not just me

the 192.168.100.1 won't even load on my browser. I don't know what else to do

CCAndrew
Diamond Problem Solver

Re: Internet is dropping for everybody not just me

In that picture everything is clear but whatever cable you’re referring to

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strega7
Regular Contributor

Re: Internet is dropping for everybody not just me

Are you using an xfinity router?  If so, did you try: http://10.0.0.1

 

If you have your own router, the IP address will probably be different.

 

murphdrag
Frequent Visitor

Re: Internet is dropping for everybody not just me

Yes I'm using the built in router that came in the modem.

I lost the password to that login. How do I reset it back to default?

strega7
Regular Contributor

Re: Internet is dropping for everybody not just me

Did you ever change them?  If not, try the generic "admin" and "password".

murphdrag
Frequent Visitor

Re: Internet is dropping for everybody not just me

yes it was changed months ago but I lost the login. Is there no way to reset it back to default?