Internet is dropping for everybody not just me

Start here;

https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

Inflammatory post removed.

Fact. 90% of problems turn out to be in / with customer premises equipment / coax cable hardware, and are not global. Attitude will get you nowhere here. Good luck with it.

I would love for a technician to come do an inspection but every time I call the support number I get pre recorded messages. Why don't people answer the phones?

attached a pic of a damaged wire outside. can somebody be sent to my address to replace it since nobody will answer the phone?

Are you using an xfinity router?  If so, did you try: http://10.0.0.1

If you have your own router, the IP address will probably be different.

the 192.168.100.1 won't even load on my browser. I don't know what else to do

Yes I'm using the built in router that came in the modem.

I lost the password to that login. How do I reset it back to default?

yes it was changed months ago but I lost the login. Is there no way to reset it back to default?

Did you ever change them?  If not, try the generic "admin" and "password".