Contributor
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19 Messages
Internet is dropping for everybody not just me
anywhere from 1-2 minutes at a time. It's obnoxious! When is this going to be fixed?
Contributor
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19 Messages
anywhere from 1-2 minutes at a time. It's obnoxious! When is this going to be fixed?
EG
Expert
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113.3K Messages
5 years ago
Start here;
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652
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EG
Expert
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113.3K Messages
5 years ago
Inflammatory post removed.
Fact. 90% of problems turn out to be in / with customer premises equipment / coax cable hardware, and are not global. Attitude will get you nowhere here. Good luck with it.
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murphdrag
Contributor
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19 Messages
5 years ago
I would love for a technician to come do an inspection but every time I call the support number I get pre recorded messages. Why don't people answer the phones?
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murphdrag
Contributor
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19 Messages
5 years ago
attached a pic of a damaged wire outside. can somebody be sent to my address to replace it since nobody will answer the phone?
1 Attachment
outside.jpg
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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strega7
Contributor
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435 Messages
5 years ago
Are you using an xfinity router? If so, did you try: http://10.0.0.1
If you have your own router, the IP address will probably be different.
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murphdrag
Contributor
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19 Messages
5 years ago
the 192.168.100.1 won't even load on my browser. I don't know what else to do
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murphdrag
Contributor
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19 Messages
5 years ago
Yes I'm using the built in router that came in the modem.
I lost the password to that login. How do I reset it back to default?
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murphdrag
Contributor
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19 Messages
5 years ago
yes it was changed months ago but I lost the login. Is there no way to reset it back to default?
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strega7
Contributor
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435 Messages
5 years ago
Did you ever change them? If not, try the generic "admin" and "password".
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