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1 Message
Internet has been dropping alot the last week
I have been pulling my hair out since last week. Internet keeps dropping connection 5-6 times a day maybe more some days.
I have Gigabit using a Netgear CM1100 modem, a Netgear XR500 router. My service has been perfect for 4 years until lately. I cannot seem to get any assistance from the phone, short staff etc... i spent a few hours on the phone with netgear thinking it was a hardware issue, which it doesn't seem to be.. i can supply any other info needed, logs etc.... don't know what to do right now .. frustrated..
EG
Expert
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111.5K Messages
5 years ago
Start here;
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652
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