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Internet going out multiple times at or around the same time each day

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Regular Visitor

Internet going out multiple times at or around the same time each day

Hi all,

I've noticed over the last few weeks our internet goes out (usually ony for a few minutes) around the same time each day. More recenlty, is seems to be a happening a bit more frequently.

I looked at the event logs in the modem (xfinity rented - in bridge mode) and it seems strange that i am getting multiple entries that say in the same day.

[Dhcpc][15563]: erouter0 got new IP xxxxxxxxxx

and everytime, the ip address stays the same....

any ideas?

 

thanks

 

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Expert

Re: Internet going out multiple times at or around the same time each day

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



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Regular Visitor

Re: Internet going out multiple times at or around the same time each day

Current readings.Current readings.

 

its in bridge mode and its an Arris TG1682G

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Expert

Re: Internet going out multiple times at or around the same time each day

Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.

Or copy all of the text of the status page and paste it into the body of your next post here.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: Internet going out multiple times at or around the same time each day