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Internet goes out or speed drops

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Internet goes out or speed drops

My service has been going down or losing speed for the past 4 days or so (had a big wind storm not sure if thats the cause of it) but starting out my internet would just go out......now the speed is going down. I am paying for 300mbps and am getting 80 at the moment. I attached logs below from my SB6121 board.

 

When the wind storm first started the modem "looked" okay but I had no internet, so I rebooted it - all lights came back on EXCEPT for the WAN light (the most bottom light)...so I left it alone and went out.....the internet came back online.

 

Days after the same thing occured all lights came on except the bottom light.....and now the internet light has gone from blue to orange - no matter how many times I reboot the modem ..... it constantly goes back to orange. I have tried numerous times to talk to comcast and all they say is "Well your not leasing your modem with us.....so its probably bad"....really works all this time now out of the blue my service is horrible?

 

I called for a tech to arrive and will be here Saturday.

 

Downstream Bonding Channel Value
Channel ID 17  18  19  20  21  22  23  24 
Frequency 579000000 Hz  585000000 Hz  591000000 Hz  597000000 Hz  603000000 Hz  609000000 Hz  615000000 Hz  621000000 Hz 
Signal to Noise Ratio 37 dB  38 dB  38 dB  38 dB  38 dB  38 dB  38 dB  38 dB 
Downstream Modulation QAM256  QAM256  QAM256  QAM256  QAM256  QAM256  QAM256  QAM256 
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
11 dBmV   11 dBmV   11 dBmV   10 dBmV   10 dBmV   10 dBmV   11 dBmV   10 dBmV  

 

Upstream Bonding Channel Value
Channel ID 74  76  75  73 
Frequency 29400000 Hz  16600000 Hz  23000000 Hz  35800000 Hz 
Ranging Service ID 10767  10767  10767  10767 
Symbol Rate 5.120 Msym/sec  5.120 Msym/sec  5.120 Msym/sec  5.120 Msym/sec 
Power Level 36 dBmV  37 dBmV  36 dBmV  35 dBmV 
Upstream Modulation [2] QPSK
[1] 32QAM
[3] 64QAM
 
[2] QPSK
[1] 32QAM
[3] 64QAM
 
[2] QPSK
[1] 32QAM
[3] 64QAM
 
[2] QPSK
[1] 32QAM
[3] 64QAM
 
Ranging Status Success  Success  Success  Success 

 

Signal Status (Codewords) Bonding Channel Value
Channel ID 17  18  19  20  21  22  23  24 
Total Unerrored Codewords 89039248  89063924  89055829  89047646  89031635  89034643  89035744  89039578 
Total Correctable Codewords 22  44  12  15  11 
Total Uncorrectable Codewords 1663  1478  1353  1392  1489  1600  1549  1506 

 

 

 

Jan 22 2020 13:35:18 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:01:5c:96:12:58;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:24 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:01:5c:96:12:58;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:18 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jan 21 2020 13:36:24 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:01:5c:96:12:58;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:24 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:01:5c:96:12:58;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:18 6-Notice N/A Cable Modem Reboot due to IP loss ;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jan 19 2020 00:25:32 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:01:5c:96:12:58;CM-QOS=1.1;CM-VER=3.0;
Jan 18 2020 23:29:05 5-Warning T203.0 MDD message timeout;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:01:5c:96:12:58;CM-QOS=1.1;CM-VER=3.0;
Jan 18 2020 23:27:43 4-Error T06.0 RCS Primary DS Failure;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:01:5c:96:12:58;CM-QOS=1.1;CM-VER=3.0;
Jan 18 2020 23:27:43 3-Critical T04.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:01:5c:96:12:58;CM-QOS=1.1;CM-VER=3.0;
Jan 18 2020 23:27:41 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:01:5c:96:12:58;CM-QOS=1.1;CM-VER=3.0;
Jan 18 2020 23:27:24 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:01:5c:96:12:58;CM-QOS=1.1;CM-VER=3.0;
Jan 18 2020 23:27:11 4-Error T06.0 RCS Primary DS Failure;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:01:5c:96:12:58;CM-QOS=1.1;CM-VER=3.0;
Jan 18 2020 23:27:11 3-Critical T04.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:01:5c:96:12:58;CM-QOS=1.1;CM-VER=3.0;
Jan 18 2020 23:27:10 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:01:5c:96:12:58;CM-QOS=1.1;CM-VER=3.0;
Jan 18 2020 23:26:52 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:01:5c:96:12:58;CM-QOS=1.1;CM-VER=3.0;
Jan 18 2020 23:23:41 5-Warning T203.0 MDD message timeout;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:01:5c:96:12:58;CM-QOS=1.1;CM-VER=3.0;
Jan 18 2020 23:22:16 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:01:5c:96:12:58;CM-QOS=1.1;CM-VER=3.0;
Jan 18 2020 23:22:04 4-Error T06.0 RCS Primary DS Failure;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:01:5c:96:12:58;CM-QOS=1.1;CM-VER=3.0;
Jan 18 2020 23:22:04 3-Critical T04.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=30:60:23:cd:00:7a;CMTS-MAC=00:01:5c:96:12:58;CM-QOS=1.1;CM-VER=3.0;