Community Forum

Internet goes down

nick1013c
New Poster

Internet goes down

Lately internet has been going down on a daily basis, 20 minutes or more when it happens.  It seems wifi stays up but anything connected to ethernet ports goes down.  I have my phone on wifi at home and iinternet runs when I have data on it turned off.  I have school in the evenings and its aggravating to get disconnected in the middle of class.

ComcastMichele
Official Employee

Re: Internet goes down

@nick1013c, Thanks for taking the time to reach out to us regarding your intermittent connection. I am truly sorry for the delay in our response and appreciate all of your time and patience. I would love to assist with the intermittent connection issues. I rely on my connection for everything! I know how important the services are especially when the entire world is so reliant on our connections. Can you please reach out through private message (find out how to do so with this link https://comca.st/3cBRpkc) with your first and last name, the name on the account if different and the service address? 


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nick1013c
New Poster

Re: Internet goes down

Firgured it our was a new set of powerline adapters I had replaced that were causing problems

ComcastJoeTru
Official Employee

Re: Internet goes down

Glad you found the source of your issues, nick1013c. Let us know if you need any assistance. We're here for ya! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!