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Internet goes down

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Regular Visitor

Internet goes down

for the last 4 Days the internet had been going down for a couple mins then comes right back on, I have tighten the cable, I have reset the modem and router and it still keeps happening.

 

My computer and playstation are both hard wired and they go down as well as the wireless 

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Expert

Re: Internet goes down

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?




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Regular Visitor

Re: Internet goes down

ARRIS SURFboard SB6141 8x4 DOCSIS 3.0 Cable Modem

 

 

Annotation 2020-03-13 213539.png

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Regular Visitor

Re: Internet goes down

Annotation 2020-03-13 213539.png

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Expert

Re: Internet goes down

Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.

 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Re: Internet goes down

Downstream Bonding Channel Value
Channel ID 25  26  27  28  29  30  31  32 
Frequency 843000000 Hz  849000000 Hz  855000000 Hz  861000000 Hz  867000000 Hz  873000000 Hz  879000000 Hz  885000000 Hz 
Signal to Noise Ratio 39 dB  39 dB  40 dB  39 dB  39 dB  39 dB  39 dB  39 dB 
Downstream Modulation QAM256  QAM256  QAM256  QAM256  QAM256  QAM256  QAM256  QAM256 
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
0 dBmV   0 dBmV   0 dBmV   0 dBmV   0 dBmV   1 dBmV   0 dBmV   1 dBmV  

 

Upstream Bonding Channel Value
Channel ID
Frequency 38800000 Hz  19600000 Hz  26000000 Hz  32400000 Hz 
Ranging Service ID 2082  2082  2082  2082 
Symbol Rate 5.120 Msym/sec  5.120 Msym/sec  5.120 Msym/sec  5.120 Msym/sec 
Power Level 43 dBmV  41 dBmV  41 dBmV  41 dBmV 
Upstream Modulation [2] QPSK
[1] 16QAM
[3] 64QAM
 
[2] QPSK
[1] 16QAM
[3] 64QAM
 
[2] QPSK
[1] 16QAM
[3] 64QAM
 
[2] QPSK
[1] 16QAM
[3] 64QAM
 
Ranging Status Success  Success  Success  Success 

 

Signal Status (Codewords) Bonding Channel Value
Channel ID 25  26  27  28  29  30  31  32 
Total Unerrored Codewords 316877555  316105117  316113214  316121311  316096128  316097108  316101965  316105055 
Total Correctable Codewords 24  13  13  46  12 
Total Uncorrectable Codewords 1450  1341  1429  1505  1546  1575  1500  1534