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Internet goes down regularly

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Regular Visitor

Internet goes down regularly

My internet service goes down on a daily basis, television unaffected, and I'm tired of it. I've sought support multiple times, both in phone and online chat, tried getting a new cable modem, and followed all the steps online to resolve the connectivity issues, and today, when I tried to get in contact with a representative in chat to schedule a service tech visit to see if there's a line problem, the stupid chat robot wouldn't let me through. What's going on over there? I just want my internet fixed!
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New Poster

Re: Internet goes down regularly

I'm in the same boat. A lot of us are working for home and the chatbot will not let you chat with a service rep. It's enough to make me cancel my service. 

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Expert

Re: Internet goes down regularly


@Skullholmes wrote:
My internet service goes down on a daily basis, television unaffected, and I'm tired of it. I've sought support multiple times, both in phone and online chat, tried getting a new cable modem, and followed all the steps online to resolve the connectivity issues, and today, when I tried to get in contact with a representative in chat to schedule a service tech visit to see if there's a line problem, the stupid chat robot wouldn't let me through. What's going on over there? I just want my internet fixed!

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 



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Regular Visitor

Re: Internet goes down regularly

I've gone through that whole list multiple times. Not helpful at all.

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Regular Visitor

Re: Internet goes down regularly

Got a service tech out and he was able to isolate the issue to the cable unit for my apartment complex needing to be serviced.