starting this morning my internet gets disconnected every few minutes. i have restarted the modem several times but nothing seems to help. can you please take a look at this?
I called customer service and they were not helpful at all. i have my own modem and router.
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem and the router ?
Is this with a WiFi connection ?