Internet drops connection every few minutes

user12343 · ‎08-03-2020

starting this morning my internet gets disconnected every few minutes. i have restarted the modem several times but nothing seems to help. can you please take a look at this?

I called customer service and they were not helpful at all. i have my own modem and router.

EG · ‎08-04-2020

What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem and the router ?

Is this with a WiFi connection ?

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Internet drops connection every few minutes

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