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Internet drops connection every few minutes

user12343
New Poster

Internet drops connection every few minutes

starting this morning my internet gets disconnected every few minutes. i have restarted the modem several times but nothing seems to help. can you please take a look at this? 

 

I called customer service and they were not helpful at all.  i have my own modem and router. 

EG
Expert

Re: Internet drops connection every few minutes

What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem and the router ?

Is this with a WiFi connection ?



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