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Internet dropping

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Contributor

Internet dropping

I have been having issues with my internet dropping randomly for about a month now. I feel like it is something external to my apartment that is causing it. How do I schedule a service appointment?
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Expert

Re: Internet dropping

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



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Contributor

Re: Internet dropping

I sent you a private message with the information. 

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Expert

Re: Internet dropping

Please post the info here in the public forums so that our discussion may help other readers here. Sending unsolicited private messages are a violation of their forum guidelines.



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Contributor

Re: Internet dropping

I made a post ealier requesting a tech visit due to my internet dropping about every hour. You asked me to post  downstream and upstream statistics. Below is what I ran. I am connects wirelessly thorugh a router. My router is an TP Link AC1750 - Archer A7, my modem is Arris SB6141.

 

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Expert

Re: Internet dropping

Are there any error log entries being shown ? If so, please post them as well.



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Contributor

Re: Internet dropping

Capture 1.PNG

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Contributor

Re: Internet dropping

Capture 1.PNG

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Expert

Re: Internet dropping

Can't see your pics. Since you are a new poster, they need to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

Re: Internet dropping

Sorry, I have having issues pasting the screen shot. See attached for log. 

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Contributor

Re: Internet dropping

See attached for log.

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Expert

Re: Internet dropping

The SNR is too low / out of spec on channels 10 and 15. Try power-cycling the modem to see if it will lock on to a different set of (perhaps cleaner) downstream channels.



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We ask that you post publicly so people with similar questions may benefit from the conversation.
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