Internet dropping out intermittently

[Jrouse4]

My internet signal has randomly started dropping out and several devices are having trouble connecting. I see others have had the same issue but I have not been able to find any answer.
Modem
Arris Group TG1682G

Downstream power level
-8.20 dBmV

SNR
35.78

Upstream power level
44.75 dBmV

WiFi signal level
-58 dBm

[lmat]

How long did you have service before this problem showed up?

What is the pattern of drop outs? Every 30 minutes? Every evening? Every time it gets cold out? Every time you turn on the microwave?

[EG]

---

@Jrouse4 wrote:
My internet signal has randomly started dropping out and several devices are having trouble connecting. I see others have had the same issue but I have not been able to find any answer.
Modem
Arris Group TG1682G

Downstream power level
-8.20 dBmV

SNR
35.78

Upstream power level
44.75 dBmV

WiFi signal level
-58 dBm

---

This may or may not be the root cause of the problem, but it should be addressed regardless. The downstream power is on the low / weak side and it may be intermittently fluctuating even lower to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.

In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.