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Internet dropping non-stop

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New Poster

Internet dropping non-stop

Over the last year or so the internet will stop working multiple times a day. Sometimes there are spells where things are fine but as of late they’ve been terrible. I’ve now had three techs come to the house to tell me that things are fine. The second tech found a splitter in the box outside that he said he removed to give us a more direct connection. Things were fine for several months and then the outages started to ramp up again. As of two days ago we had another tech out who swapped out our modem and ran a diagnostic on things and said they were all within the threshold they should be. Everything seemed fine for roughly 8 hours and then the internet would drop and the modem would “reboot” itself. I gave up on it last night after the issue persisted and it’s done the same again tonight. Looking for some guidance on this because I have another tech scheduled to come out tomorrow and am hoping for a different response from the previous techs in getting the issue resolved. Any advice would be appreciated
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Expert

Re: Internet dropping non-stop

I have escalated this to a Comcast Employee to further assist since you had a recent tech visit and service still isn’t working.

In the meantime could you post your signal status? You should be able to see them at either http://192.168.100.1 or http://10.0.0.1

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Internet dropping non-stop

Hello, jeb29301! Welcome to the Xfinity Forums. I'm sorry to hear you've had this ongoing connection issue for so long, but I'm really glad you reached out to us here for help. I would love to take a closer look and see if we can pinpoint the cause and get it fixed once and for all.  Please send me a private message with your first and last name so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!