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Internet dropping everyday

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New Poster

Internet dropping everyday

Does anyone know why the internet drops it's signal at least twice a day for the part week?. I restart the modem and that works but it is annoying the keep restarting manually, especially with the kids home trying to do there homework.
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Silver Problem Solver

Re: Internet dropping everyday

Any indication on your Status page?

https://www.xfinity.com/support/status


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Expert

Re: Internet dropping everyday


@Rcastro22 wrote:
Does anyone know why the internet drops it's signal at least twice a day for the part week?. I restart the modem and that works but it is annoying the keep restarting manually, especially with the kids home trying to do there homework.

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?




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Official Employee

Re: Internet dropping everyday

Hi there, Rcastro22. 

 

I wanted to reach out and touch base with you to make sure your internet serices are up and well! Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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