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Internet dropping every 30-90 minutes

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Internet dropping every 30-90 minutes

Hello, 

 

I am having an issue where my internet will drop connectivity every 30-90 minutes. In some cases the internet seems to drop out of service quick enough for some programs to not notice the loss of connectivity but for others such as my remote desktop for work, or when gaming will cause disconnects. Other times I will lose interenet connectivity for minutes at a time. This has been occuring since I moved into my new house. 

 

This is with an xfinity provided router, and yes I have tried resetting it. I have traced the wire everywhere besides within the walls and the only splitters are properly rated and are installed in the cable box outside. I removed all the connections and cleaned them and reinstalled with no change. 

 

The Event logs are filled with the same critical events repeated everytime I lose connection, in this order within a span of 2-4 seconds:

 

ti_dhcp6c[22430]: 72001015-DHCPv6 Failed - No Prefix Available

ti_dhcp6c[22430]: 72001014-DHCPv6 Failed - No Address Available

ti_dhcp6c[22430]: 72001011-DHCPv6 - Missing Required Option 24

ti_dhcp6c[22430]: 72001011-DHCPv6 - Missing Required Option 82

 

I have tried calling, but since the loss of service resolves itself, the phone customer support is unable to see the problem. I appreciate any assistance, thank you!

 

EDIT: should note this disconnection happens on WIFI, as well as on my PC with a direct wired connection. 

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Re: Internet dropping every 30-90 minutes

Downstream
Channel Bonding Value
Index
5
1
2
3
4
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
0
 
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
NotLocked
Locked
Frequency
483000000
459000000
465000000
471000000
477000000
489000000
495000000
507000000
513000000
519000000
525000000
531000000
543000000
549000000
555000000
561000000
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573000000
579000000
585000000
591000000
597000000
603000000
609000000
615000000
621000000
627000000
633000000
639000000
645000000
651000000
657000000
 
629600000
SNR
36.386890
35.779911
35.779911
35.779911
35.779911
35.779911
35.595078
35.083549
35.083549
35.083549
35.083549
34.925610
34.483570
34.483570
34.345688
34.345688
34.483570
34.925610
34.925610
34.925610
34.925610
34.925610
34.925610
35.083549
34.925610
34.925610
34.483570
34.925610
34.925610
35.083549
34.925610
35.083549
 
NA
Power Level
-0.099998
0.099998
-0.299999
-0.099998
-0.500000
-0.700001
-0.599998
-1.500000
-1.500000
-2.099998
-2.000000
-2.599998
-3.200001
-3.099998
-3.599998
-2.900002
-3.099998
-2.900002
-3.000000
-3.000000
-2.799999
-3.099998
-2.599998
-3.000000
-2.599998
-2.700001
-2.900002
-2.700001
-3.099998
-2.299999
-2.599998
-2.500000
 
NA
Modulation
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
UNKNOWN
OFDM
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New Poster

Re: Internet dropping every 30-90 minutes

Upstream
Channel Bonding Value
Index
1
2
3
4
Lock Status
Locked
Locked
Locked
Locked
Frequency
23700000
17300000
36500000
30100000
Symbol Rate
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
Power Level
42.520599
41.270599
42.770599
43.270599
Modulation
64QAM
64QAM
64QAM
64QAM
Channel Type
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA