Mtp244's profile

New Poster

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3 Messages

Friday, October 11th, 2019 10:00 PM

Closed

Internet disconnects

Idk what to do anymore I have spoken to customer service 3 times and someone has been here 2-3 times my internet keeps disconnecting me for absolutely know reason it happens about 4-5 times a day and it’s frustrated me to the point I’m ready to switch service I pay to much money for my internet to be a constant problem this is ridiculous I have reset and they switched my modem box twice this is embarrassing and I’m done with xfinity

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Expert

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111.4K Messages

6 years ago

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

New Poster

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3 Messages

6 years ago

Yes it happens with WiFi but also happens when hardwired

Expert

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111.4K Messages

6 years ago

O/k, what do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?


Official Employee

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1K Messages

6 years ago

Hi,  Mtp244. Thank you for posting. We are very sorry to hear about the ongoing connectivity issues you have been experiencing. We want to help. Are you still with us?

New Poster

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3 Messages

6 years ago

Yes I am still with Comcast for now

Expert

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111.4K Messages

6 years ago

You never posted any of the requested info ?

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